Here are some of the most frequently asked questions we get when you are having trouble.

Where is the User Manual?

Right here

How can I make my own maps?

You need to download GPStools Studio and READ THE MANUAL!  This will walk you through the process of creating your own maps for your area.

Why can't I connect?

The most common reason for not being able to connect is the settings that were sent to you were not entered properly.  The ID and password are both case sensitive.  Also if you forgot to put the port value in correctly it will not work either.  It can take up to 1 minute to connect.  If your phone isn't in data mode, the software will put it there and then 30 seconds later try to connect with the server again.

How come my map freezes and then catches up quickly?

If your map is freezing for a few seconds and then catching up it is usually caused by having really large maps.  If the maps you upload are 20 megs, you will experience this if you are moving quickly.  Use smaller maps or make your layer2 map smaller in size (Megs). For instance,  my Layer1 map is 18 megs and freezes.  My layer2 map is only 3 megs and doesn't freeze so when I drive, I zoom out to the layer2 map.  Layer1 maps are going to be big in order to have the detail.  layer2 maps don't have as much detail and load much faster.

My GPS won't work!

The HTC 6800 Pocket PC is finicky when it come to the GPS.  There are some fixes out there for your phone on the internet.  Search for "HTC 6800 gps fix"  or whatever your phone is.  Some services such as Sprint lock the GPS and make you pay for it.  There are several hacks out there that fix this.